Privacy policy

Sleep Atelier Pte. Ltd. (UEN 202625103R), trading as slaapkop Singapore, operates this store. This policy explains how we collect, use, and protect your personal data when you visit slaapkop.sg or make a purchase.

By using our website, you acknowledge that you have read and understood this policy. If our Terms of Service and this Privacy Policy ever conflict regarding your personal data, this Privacy Policy takes precedence.

1. The information we collect

When you visit our site, create an account, or make a purchase, we collect data necessary to provide you with a curated shopping experience. This includes:

  • Contact and billing details: Your name, shipping address, billing address, phone number, and email.
  • Financial information: Payment details and transaction history. (These are processed securely; we do not store your full credit card numbers).
  • Device and usage information: How you navigate the site, your IP address, browser type, and device information, collected automatically through cookies and similar technologies.
  • Communications: Any information you share when emailing us or requesting support.

2. How we use your information

We use your data strictly to operate our business and improve your experience. We do not sell your personal data. We use it to:

  • Process your payments, fulfill your orders, and arrange shipping or returns.
  • Communicate with you about your order, account, or customer service inquiries.
  • Protect against fraud and ensure a secure checkout experience.
  • Send you relevant marketing updates, provided you have opted in to receive them. You can unsubscribe at any time.

3. How we share your information

We only share your data with trusted third parties who help us operate our store and deliver your products.

  • Shopify: Our store is hosted on Shopify. They process your data to power our website and checkout. You can read exactly how Shopify uses your personal information at privacy.shopify.com/en.
  • Logistics and service providers: We share your delivery details with local couriers and payment processors strictly to fulfill your order.
  • Legal compliance: We may disclose your information if required to comply with Singapore law, respond to valid legal requests, or protect our rights and the safety of our customers.

4. Cookies and tracking

We use cookies to remember your cart, understand how you interact with our site, and improve our layout. You can instruct your browser to refuse cookies, though some parts of the store may not function properly without them.

5. Your rights under the PDPA

In accordance with Singapore’s Personal Data Protection Act (PDPA), you have the right to:

  • Request access to the personal data we hold about you.
  • Ask us to correct inaccurate or incomplete data.
  • Withdraw your consent for us to use your data for marketing purposes.
  • Request the deletion of your data, subject to our legal obligations to retain transaction records.

6. Security and retention

We take reasonable precautions to protect your personal information from unauthorized access, use, or disclosure. We retain your data only for as long as necessary to fulfill the purposes outlined in this policy, or as required by law to resolve disputes and enforce our agreements.

7. Contact our Data Protection Officer

If you have questions about how we handle your privacy, or if you wish to exercise your rights under the PDPA, please contact us at:

Email: hello@slaapkop.sg
Phone: +65 8514 3912
Address:
Sleep Atelier Pte Ltd (slaapkop Singapore)
1 Commonwealth Lane, #07-11
Singapore 149544