Refund policy

Sleep Atelier Pte. Ltd. (UEN 202625103R) sells and delivers every order placed on slaapkop.sg.

We would always rather you tried a bed in our showroom before buying it, but we know sleep is personal. Because hygiene is the foundation of a good night's rest, we handle returns differently depending on how close a product sits to your skin. We guarantee every sleep surface we deliver is brand new; any lightly used return is permanently removed from retail and diverted to our rental fleet, event displays, or recycling.

1. Mattresses: the 100-Night Comfort Promise

Comfort layers lift out and exchange one at a time, so a mattress that sleeps wrong can usually be corrected instead of returned.

• Give it 30 nights. A new surface takes time to feel normal. We ask you to sleep on it for 30 nights before changing anything.
• The first firmness swap. From Night 30 to Night 100, tell us what is wrong. We will deliver and fit a new latex layer and take the old one away at no charge.
• Further swaps. Additional swaps cost SGD 198 each, including logistics.
• Returns. If a swap still does not fix it, you can return the mattress before Night 100. We refund your purchase price less 30%, capped at a maximum deduction of SGD 1,500, to cover collection and sanitisation. The mattress must be clean and undamaged: no stains, tears, burns or lasting odour.

2. Pillows, toppers, bolsters and covers

Because these sit directly against the skin, we can only take them back unopened, sealed and unused within 14 days of delivery.

3. The Frame

You have 14 days to return a bedframe. Because it goes together without tools, unpacking it to test the fit does not cost you the return. It must be unmarked and repacked in its original carton. We deduct SGD 250 for collection and repackaging.

4. Faults and your legal rights

If something arrives damaged, faulty, or incorrect, the rules above do not apply. Email hello@slaapkop.sg with your order number and photographs. We will repair, replace, or refund it in full at our own cost, and telling us late does not cost you your rights. Under the Consumer Protection (Fair Trading) Act, a fault that appears within six months of delivery is presumed to have been there from the start, unless we can show otherwise.

5. Non-returnable items

Opened pillows, toppers, bolsters and covers, gift cards, and ex-display units cannot be returned for a change of mind. Made-to-order pieces and sizes outside our published range are built the moment you order, so they cannot be cancelled, changed or returned once the order is placed.

6. How to start a return

To start a comfort swap or return, email hello@slaapkop.sg with your order number. Approved unopened returns can be dropped off or couriered at your cost to Sleep Atelier Pte. Ltd., 1 Commonwealth Lane #07-11, Singapore 149544.

7. How refunds are paid

We inspect returned items within 5 business days of collection. Approved refunds are paid to your original payment method within 10 business days of that inspection. Any deduction stated above is taken from the refund rather than invoiced separately.